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FAQ’s

What Services do you offer +

We offer a wide range of commercial and domestic installation, maintenance and repair services, covering everything from plumbing, central heating and electrical work through to plastering, carpentry and building.

Where is ADS based? +

Our two main hubs are in South Wales, with our HQ being located in Swansea at 197 Neath Road, Plasmarl, Swansea, SA1 2JT. Our Cwmbran office is at Unit 2 Forgehammer Industrial Estate, Cwmbran NP44 3AA. We serve customers across Wales, including individual households, councils and other large organisations.

Do you charge a call-out fee? +

We charge a standard callout fee of £50 for all of our services between the hours of 8am and 4:30pm.

Do you repair and service boilers? +

We can repair and service all makes and types of boilers. A first Service/System inspection will be carried out to ensure eligibility for any scheduled maintenance contract.

Do you do install new boilers? +

Yes, we can install a new boiler for you. You can request a quote here https://ads-wales.co.uk/request-a-quote/. Finance options are available to help you spread the cost.

What makes of boiler do you install? +

We install Worcester Bosch, ATAG and Vaillant boilers.

How often should I have my boiler serviced? +

You need to service your boiler annually to ensure that is it running safely and efficiently.

Do you fit bathrooms? +

Yes, we do fit bathrooms. Please follow the following link for a quote https://ads-wales.co.uk/request-a-quote/. Or if you have any questions about our bathroom fitting services, please contact us on 0800 881 819.

I am a landlord. Can you help me get a Gas Safety Certificate and/or Electrical Installation Condition Report (EICR) for my rental property? +

It is a legal obligation to have an up to valid Gas Safety Certificate and/or Electrical Installation Condition Report (EICR)for any property you are renting out. Call us on 01792 701074 or 0800 881 819 for more on how we can help you with safety checks and other electrical testing and repair services we offer.

What should I do if I smell gas? +

If you can smell gas or think you have a gas leak, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999.

What payment methods do you accept? +

We accept all major debit and credit cards including Visa and Mastercard. When making a payment using your debit or credit card, please ensure that your name and billing address all match the card holder address details held by your card issuer.

Can I spread the cost and pay monthly by Direct Debit? +

Yes, we offer options to pay monthly. Credit subject to status and affordability. Terms & Conditions Apply. Andrew D’Auria Solutions Limited is a credit broker and is Authorised and Regulated by Financial Conduct Authority. Financial Service no. 781215.

Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk

How can I contact ADS? +

You can give us a call on 01792 701074 or 0800 881 819, send a query via our online contact form here https://ads-wales.co.uk/lets-talk/, or drop us an email at marketing@ads-wales.co.uk

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