Terms and Conditions


These Conditions apply where you have ordered installation services and products with us.

1. Pre-installation

2. Price/payment

3 Your responsibilities

i. In respect of installation you are responsible for:

ii. If you appoint your own sub-contractor, rather than the Fitter, to carry out any supplementary works, you must ensure that the supplementary works are carried out with reasonable skill and care.

iii. If you fail to comply with your obligation under condition 3.2 and as a result the Fitter is unable to proceed with the installation services the Fitter will, at its option either:

If the option at condition (b) above is selected you must rearrange an installation date to occur within 3 months of the original installation date otherwise we will assume that you no longer require the Fitter to carry out the installation services.

iv. Delivery of the Products and installation of the Products must take place at the same location, unless we otherwise agree this with you.

v. You must inform us of any structural defects or anomalies at the location where the installation services are to be carried out which may affect the installation services.

vi. If during the installation services, you agree with the Fitter to deviate from the plan, then this is your responsibility and we shall not be liable for any costs, damage or loss arising from this.

vii. If at anytime, throughout the installation, you have any concerns about the Fitter or the quality of work, you must contact us immediately, do not wait until the installation is complete.

viii. On completion of the installation services, you will be asked to sign a certificate of completion and allow us to take photographs of the completed works. If you are not happy in any way with the installation services which have been carried out and you do not note this on the certificate of completion then we will accept no liability if, in the future, you make a claim to us for damage or loss occurred during or as a result of the installation services.

ix. If you raise a claim or issue in respect of the installation services you will allow us access to review the installation services/Products and to take photographs of the Products and any alleged damage or poor quality of work.

4. Installation services

i. We will endeavour to complete the installation services as soon as possible but time for completion is not of the essence of this Contract and we will not be liable for any reasonable delays.

ii. Our install appliance charge applies only to appliances purchased from ANDREW D’AURIA SOLUTIONS LIMITED, in the event a customer would like their existing appliances or new ones not purchased from ANDREW D’AURIA SOLUTIONS LIMITED installing , this is a supplementary cost and not warranted by our dry fit warranty.

iii. Provided that you comply with your obligations at clause 2c we will ensure that our Fitter completes the standard installation package as follows:

iv. If during the installation services, it appears that the walls are incapable of holding the Products or the utility connections are unsafe, faulty, flawed or of poor quality, we reserve the right to suspend the installation service until the necessary remedial works have been completed. This does not affect our right to take the full payment for the Products and installation services in line with our terms & conditions.

v. We shall not be responsible for or liable for any damage, loss or expense caused due the poor quality of or fault with any of the walls or utility connections.

vi. Whilst we will try to ensure out Fitter(s) keeps dust and disruption to a minimum during the provision of the installation services, you should take all reasonable and necessary steps to minimise the impact of the installation services, for example by moving breakables/delicate items and covering areas likely to be affected with dust sheets. Whilst the Fitters will endeavour to clean up after themselves, you should expect some dust to result from the installation services and you agree that we will not be liable for any cleaning expenses resulting from such dust.

vii. Minor damage may occur to decor, plaster and tiling during the installation services but you agree that we will not be responsible for redecorating or making good any damage unless it is as a result of our negligence rather than an unavoidable consequence of having the Products fitted.

5. Warranty

i. We warrant that on installation and for a period of ONE year thereafter (subject to the other provisions of the Terms) the installation services shall be performed with reasonable skill and care.

We shall not be liable for any breach of the warranty set out in this clause if:

a) you have failed to comply with clause 3i

b) the installation services were provided in accordance with the specifications or instructions provided by you;

c) you have failed to comply with clause 3vi;

d) you have failed to inform or notify us in writing that the installation services have not been carried out to an appropriate standard and we have not been given a reasonable opportunity to re-perform the installation services;

e) the walls to which the Products are to be attached or the utility connections are poor quality, flawed, faulty or unsafe.

ii. Subject to clause 5ii, if the installation services do not conform with the warranty at clause 5i, we shall elect to either re-perform the installation services to comply with clause 5i or refund the price of the installation service.

iii. If we comply with clause 5iii we shall have no further liability for a breach of the warranty at clause 5i in respect of the installation services.

iv. These terms apply to any re-performance of the installation services under this clause 5.

v. We shall not be responsible for losses or damage that result from the disconnection of any white goods, including but not limited to washing machines, dishwashers, fridges, freezers and/or radiators.

6. Liability

Our liability shall be limited in accordance with the applicable Terms & Conditions of Sale.

7. General

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

ANDREW D’AURIA SOLUTIONS LIMITED Company number 07477648 Registered in England and Wales at office address 144 Walter Road, Swansea, SA1 5RW Regulated by the Financial Conduct Authority under number 781215 for consumer credit broking ONLY.

The firm act as a credit intermediary for a single lender, Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed
through and can only broker you loans provided by them.

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